Delivery, Refund & Return Policy

Delivery

All orders placed through the UMAMU Estate website will be dispatched within three working days once card payment has been received. Please allow 7 – 10 working days for delivery.

We use Australia Post to ship all goods within Australia, unless otherwise requested by the customer. Shipping costs, where applicable, will be clearly stated.

For international orders, please contact us for price for shipment and please know that some countries have taxes and or restrictions on the importation of wine.

Refund & Return

UMAMU Estate will accept returns in accordance with the guidelines of the Australian Competition and Consumer Commission, located here, irrespective of where you are located anywhere in the world and subject to your local laws regarding consumer transactions. Otherwise:

a. Returns are also accepted with prior approval from UMAMU Estate where a return authority number will be issued within 14 days of receipt of shipment. The item(s) must be unused.

b. UMAMU Estate will refund or replace stock if the items are faulty or damaged upon delivery. Please contact us within 7 days of receipt of your order.

c. You must verify your order upon delivery and notify us within 7 days of receipt in the case of an incorrect order or dispute of payment.

If you have any questions or concerns about your order, please contact us at umamu@umamuestate.com.